TERMS APPLYING TO RETURNING GOODS
If an article does not meet your expectations you can return it (this does not apply to orders shipped with International Shipping 1). We will give a full refund once the goods have been checked and approved, shipping costs excluded on partial returns.
Please follow the return procedure as stated below, otherwise we will not be able to accept your return. If return information is missing the handling of your return can be delayed. A return notification should be made within 14 days after you’ve received the article to: email@example.com. We have a return form on our website. Please use the form to inform us of the reason you are returning any items from your delivery.
After 14 days INC will assume that the customer has accepted the order. Your return shipment should be delivered to our return address no later than 14 days within delivery. Shipping charges on returned merchandise are at the customer’s expense. We advise you to provide the return shipment with a tracking number.
Please return the article, undamaged and not worn or washed, with all original labels attached and neatly packed. Articles cannot be exchanged, only refunded. If you would like another size than the one you have ordered, please place a new order for required replacement article in our webstore. Naturally, faulty items will be exchanged of the same product, in the same color, in the same size, subject to availability.
Items can be returned by mail to:
After your e-mail is received and approved, you can return the goods to us by mail or if you are in there vicinity in person to our store at Herenstraat 17, Amsterdam.
Please print the return form and send it together with the article(s) to:
Clearly state your name, address, e-mail address, telephone number, order number and return number on the return form. Payments will be refunded through MultiSafepay. Send your return shipment to us with a tracking number, to secure delivery. INC cannot be held responsible for returned articles lost or damaged during transport. When we’ve received and checked the returned articles you’ll receive a confirmation e-mail with a notice that we have refunded the money. We will refund as soon as possible after receiving your return, with a maximum of 30 days.